Coordinating the work process, sales, personnel management, marketing, promotion.

Motivating, developing, and directing people as they work, identifying the best people for the job. Developing constructive and cooperative working relationships with others, and maintaining them over time. Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Prepare and follow budgets for personnel operations. Policy development and documentation (standards of HR department, a try to make KPI system). Compensation and benefits administration. Developing HR Strategies that supports the attainment of the overall business plans and objectives. Developing of the Human Resources department. Development of the corporative policy.

Opening the internal corporative education centre (the main goal: a way of developing skills, enhancing productivity and quality of work, and building loyalty to the firm). Conducting and supervising training and development programs for employees: plan, organize, and direct a wide range of training activities (internal and external courses. Internal courses were oriented on standards in hotel management group and the external ones were to make employee to get new knowledge in his session). Did internal teaching for the employees of F & B department, Reception, Housekeeping, Marketing department etc. Planning and coordinating students’ practice.

Worked as a lecturer of the following deciplines: - Technological processes in hospitality management - Labor law - Human resources management - English lessons - Business English lessons - Practice at the hotel “ENGECON”

1. Worked as a lecturer of following deciplines:Technology of Travelling and incoming tourism, Providing a customer service process, Basics of Marketing in Tourism, Basics of Management in Tourism, Management, Quality Management in service, Public Relations, Basics in Restaurant business, Tourism Management, Marketing in Tourism, Hospitality Management. 2. Participated in a project with Norwegian professional school – “Exchange experience in studying service and quality”. 3. Organized teaching by Norwegian lecturers for Russian students. 4. Planned, organized and coordinated a practice work at travel agencies and hotels for the students. 5. Participated in different workshops in Arkhangelsk with the students.

cooking the meal (breakfast), serving to guests, cleaning rooms.

arrival and departure of guests, check-in and check-out, maids and restaurant & bar’s personnel coordination, guests’ special requests

Hotel management

Management, Manager

Institute of Technology and Management, Diploma

EU Project Tourism Development in North-west Russia, Certificate

NMCP-project, Certificate