welcome and greet guests, answer and direct incoming calls, inform guests of hotel rates and services, make and confirm reservations for guests, ensure proper room allocation, register and check guests in, confirm relevant guest information, verify guest's payment method, verify and imprint credit cards for authorization, issue room keys and direct guests to their rooms, maintain clear and accurate records of guest room bookings, compute all guest billings, accurately post charges to guest rooms and house accounts, receive and transmit messages for guests, retrieve mail, packages and documents such as faxes for guests, listen and respond to guest queries and requests both in-person and by phone, provide accurate information about local attractions and services, liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests, complete and maintain any incident reports, daily activity reports or other reports requested by management, manage conference room bookings and scheduling, close guest accounts and check guests out, review accounts and charges with guests during the check-out process, process accurate payment of guest accounts, inform housekeeping when rooms have been vacated and are ready for cleaning, monitor visitors to the hotel, enforce rules and policies of the hotel, maintain a neat and orderly front desk and reception area

welcome and greet guests, answer and direct incoming calls, inform guests of hotel rates and services, make and confirm reservations for guests, ensure proper room allocation, register and check guests in, confirm relevant guest information, verify guest's payment method, verify and imprint credit cards for authorization, issue room keys and direct guests to their rooms, maintain clear and accurate records of guest room bookings, compute all guest billings, accurately post charges to guest rooms and house accounts, receive and transmit messages for guests, retrieve mail, packages and documents such as faxes for guests, listen and respond to guest queries and requests both in-person and by phone, provide accurate information about local attractions and services, liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests, complete and maintain any incident reports, daily activity reports or other reports requested by management, manage conference room bookings and scheduling, close guest accounts and check guests out, review accounts and charges with guests during the check-out process, process accurate payment of guest accounts, inform housekeeping when rooms have been vacated and are ready for cleaning, monitor visitors to the hotel, enforce rules and policies of the hotel, maintain a neat and orderly front desk and reception area

represent the hotel, welcome a guest into the business establishment, for a hotel, a warm reception is made sure to be given, ensure that guests are happy with their service at all times, escort VIPs to their room and offers them the amenities they may want to avail, promote hotel or business establishment, present to the guests what are the amenities the hotel has to make their stay a much memorable one, determine that the guests are satisfied and maintain their satisfaction throughout their time within the hotel, listen to the complaints that may arise from the guests, stay calm and composed all the time and respond in a positive manner to the guest whose standards are not met, assist the guests in their travel needs, like tours they can enjoy, where to dine, shop or rent a car among other arrangements that guests may desire to be helped with

prepare, rewrite and edit copy to improve readability, read copy or proof to detect and correct errors in spelling, punctuation, and syntax

answer general queries from private individuals and companies concerning matters such as importing a vehicle, moving to another country, internet shopping, tourist traffic, plants and animals, etc.

planning and charting the touring timing and venues of interesting tourist places, accompanying the tourists to the tourist spots and guiding them in their touring, knowing the important historic events associated with the tourist spots, conveying and informing the tourists about the information on the tourist places, arranging any kind of transportation services to and from the tourist places, if needed, maintaining the route plan of the tourist areas, helping and coordinating between the tourists during the touring of the places, taking care of the medical and food needs of the tourists, protecting the tourists in all aspects during the period of touring

Regional Studies , Northern Europe